This Acceptable Use Policy ("AUP") applies to everyone who accesses the WeGotDocs Platform and is incorporated into the Terms and Conditions. Violation may result in content removal, suspension, termination, and referral to law enforcement.

1. PROHIBITED CONDUCT — ALL USERS

• Unlawful use: using the Platform in violation of any law, including healthcare, privacy, consumer-protection, and anti-discrimination laws.
• False identity and impersonation: misrepresenting your identity, credentials, or affiliation; creating accounts for others without authority.
• False information: submitting inaccurate booking information, fabricated profiles, or fraudulent insurance details.
• Fake reviews and manipulation as detailed in the Review & Ratings Policy.
• Harassment and abuse: threatening, defaming, stalking, or harassing any patient, provider, or staff member through the Platform.
• Privacy violations: posting anyone else's personal or health information; scraping or harvesting user data; photographing or recording others' Platform data.
• Security violations: probing, scanning, or testing vulnerabilities; circumventing authentication; introducing malware; denial-of-service activity.
• Scraping and automation: using bots, crawlers, or automated tools to access the Platform or extract data (including provider lists and reviews) without written permission; bulk downloading of content.
• Interference: disrupting the Platform, other users' use, or our infrastructure; excessive request volumes.
• Intellectual property infringement: posting content you lack rights to; copying Platform content, design, or data.
• Commercial misuse: reselling Platform access; advertising third-party products; using patient contact data for marketing without lawful consent.

2. ADDITIONAL RULES — PATIENTS

• Book in good faith. Do not submit booking requests with no intention of attending, hold appointments to block competitors' calendars, or mass-book multiple providers for the same need without canceling extras.
• Cancel or reschedule promptly: if you cannot attend, notify the provider's office directly as early as possible. Providers may have their own no-show and late-cancellation policies and fees, which are between you and the provider; WeGotDocs does not set or collect them.
• Repeated no-shows or bad-faith bookings may result in account restriction or termination.

3. ADDITIONAL RULES — PROVIDERS

• Maintain accurate licensure, insurance, and profile information per the MSA.
• Respond to booking requests in a commercially reasonable time and honor confirmed appointments or cancel with reasonable notice to the patient.
• Disclose your own cancellation/no-show policies to patients directly before applying any fee.
• Never use patient information from the Platform for purposes beyond the requested appointment and related care without separate lawful consent.
• Comply with the review-response HIPAA guidelines in the Review & Ratings Policy.
• No discriminatory denial of appointments in violation of applicable civil rights laws.

4. REPORTING AND ENFORCEMENT

Report violations to abuse@wegotdocs.com. WeGotDocs may investigate, preserve and disclose information as required by law, remove content, and suspend or terminate accounts at its discretion. WeGotDocs has no obligation to monitor but reserves the right to do so. Enforcement (or non-enforcement) in one case does not waive our rights in another, and good-faith moderation is protected under 47 U.S.C. § 230(c)(2).